Online Booking Discount
The guaranteed 5% online booking discount applies to our standard package brochure pricing and excludes promotional offers, which give you further amazing savings and discounts online. 5% is the minimum discount that will be applied to your booking; in many cases the discounted amount will be higher. The discount is applicable where the Room Type is displayed as 'Double with Online Discount' (if you choose an upgraded room the words 'online discount' will not appear, but the discount will still be applied). All other room types i.e. 'Double - 2 nights for 1' are based on discounted promotional offers. The 5% online discount does not apply to 'ticket only' bookings or 3rd party extras (i.e. Airport add-ons, Insurance etc.)

Free Nights
To benefit from our free nights offers, the nights must be taken consecutively. Some of our free night offers may exclude breakfast and not apply during UK/local Bank Holidays and fair periods. Local taxes may also be applicable. You will be advised of such details when you go to book.

Late Bookings
We require full payment in advance prior to making such requests, as you will be bound by our full terms and conditions should the request(s) be successful. If we are unsuccessful in confirming your holiday, we will refund you in full immediately.

Foreign Office Travel Advice
The Foreign & Commonwealth Travel Advice Unit may publish information about your destination on BBC2 Ceefax or on the internet www.fco.gov.uk. Alternatively, the FCO can be contacted on 0207 238 4503 or fax 0207 235 4545.

Passports & Visas
For the destinations featured, a 10-year British passport is required for travel for all passengers, including infants and children. The name in the passport must match the name on your ticket where provided. It is recommended that your passport is valid for at least 6 months beyond your planned return date. If you are not a British citizen, you should contact your Embassy for information and advice on the passport and visa requirements of the countries you propose to visit.
It is your responsibility to ensure you have a valid passport and visa for your holiday. We also cannot accept liability or consider refunds for clients who cannot travel because of incomplete or incorrect documentation.

Special Requests
We will be happy to make a note of any special request you may have in connection with your booking. We will pass on your request, but we cannot guarantee it.

Single Travellers and Under Occupancy
Those of you who are single travellers or who wish to occupy accommodation with fewer people than the number shown on the price panel may feel that the cost per person of your holiday appears higher than it should be.
The reason for this supplement is that our contract with the owners is based on a price per room while our holidays are sold per person, including transportation and other elements. Therefore, the per person price for a lone traveller includes the entire room cost.
This applies both to single rooms in hotels and self-catering units where, for example three people may want to occupy accommodation usually sold for four and priced accordingly.
We do not make additional or excessive profits from these sales, the prices charged merely reflect the real cost to us. In some hotels there are rooms that are designed for single occupancy only. In this instance there will normally be a supplement but usually less than when a single person occupies a double room. These single rooms are often smaller and sometimes less well appointed. We do not know which room you will be given as your hotel will usually decide this shortly before you arrive.

Insurance
It is strongly recommended that all passengers, including children and infants, have adequate travel insurance. Don't forget to take out adequate car and breakdown insurance if you are taking your car overseas.

Your Health
For up-to-date health advice, please refer to the Department of Health leaflet entitled 'Health Advice for Travellers' available from the Department of Health, Post Office or your GP. You can also obtain an E111 form from the Post Office that entitles you to emergency medical care whilst staying in other EU countries.

BOOKING CONDITIONS

1. Your Financial Protection

Driveline Europe Ltd (hereinafter referred to as Driveline) is an IATA agent and are fully bonded members of ABTA (W6898). Our ATOL number is 5012. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk.

2. Your Holiday Contract

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. You must be at least 18 years old to make a booking with us. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however, choose the Law and jurisdiction of Scotland or Northern Ireland if you wish to do so.
A contract will exist as soon as we issue our confirmation invoice. On receipt of your confirmation invoice, you must check all details along with all other documentation carefully, and advise us straight away if anything appears incorrect. We regret we cannot accept any liability if we are not notified of any inaccuracy in the confirmation invoice or any other document within 10 days of us sending it out (5 days for tickets).
If you or any of your party is disabled or has any medical condition which may affect their holiday arrangements, full details of the disability/medical condition must be made known to Driveline before booking, so that we can discuss with you the suitability of the holiday that you have chosen. In the event of such details not being made known before booking, then Driveline further reserves the right to cancel the booking at any stage and cancellation charges will be made as shown in section 7 of these conditions.

3. Payment

Payment for any of the arrangements on this website can be made by any credit card showing the Visa, Access or Master Card symbols(2% charge) or debit cards showing the Switch, Delta or Connect symbol (no charges) or by Amex Card (2% charge). Cheques and money orders should be made payable to Driveline Europe Ltd. Cheques are not accepted for departures within 21 days of booking.
When you make your booking you must pay a deposit of £75 per person together with any applicable insurance premium, for any holiday with a duration of 7 nights stay or more, or with a holiday price, excluding insurance, in excess of £250 per person in either case where the departure date is 12 weeks or more ahead. The balance of the price of your travel arrangements must be paid at least 12 weeks before your departure date. No reminders for payment will be sent. All bookings with a duration of less than 7 nights; or with a value less than £250 per person; or on specified promotions; or any booking made within 12 weeks of travel, full payment is required. If the deposit and/or balance is not paid in time, Driveline reserves the right to cancel the booking and retain any deposit paid. All monies paid to any travel agent are held by him on your behalf until we issue our confirmation invoice. After this the travel agent holds the monies on our behalf.

All monies paid to any travel agent are held by him on our behalf at all times.

4. Your Holiday Price

We try to ensure everything on this website is accurate, but it may be published months before you book. Because of this, we reserve the right to make changes between publication and when you book to any of the services, facilities or prices featured. The holiday and accommodation arrangements shown on this website are all subject to availability at the time of booking. We guarantee that once you have booked your holiday and we have issued the confirmation invoice, the price will not be changed.

5. If You Change Your Booking

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking, or your Travel Agent. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.

You will be asked to pay administration charges as follows, plus any further cost we incur in making this alteration.

a) Cross channel travel with or without services such as accommodation, Eurotunnel, Ferry, Hoverspeed, Seacat.
i) For short breaks more than 7 days before departure £20 per change and 7-3 days before departure £30 per change. No refunds or amendments are permitted with ticket only offers. No amendments will be permitted within 48 hours of departure.
ii) Eurostar Bookings with or without services such as accommodation; No changes or amendments are permitted. Eurostar terms & conditions apply, lost or stolen tickets are not refundable.


(b)This clause relates to the booking of “packages”. If you or a member of your party is prevented from travelling that person may transfer their place to someone else suggested by you up to 14 days before departure subject to the following conditions:
(i) the reason for such a transfer is personal illness which prevents you from travelling, death or serious illness of a close family relative, redundancy or unavoidable work commitments, jury service or similar circumstances; and
(ii) you provide documentary proof such as a Doctor's Certificate of the reason for your wish to transfer and
(iii) you, or the transferee, pays any balance due before the transfer is finalised and
(iv) the transferee meets any conditions which may apply to the holiday and agrees to these booking conditions and
(v) you request the transfer in writing and provide full details of the transferee, documentary proof, payment of a fee and return to Driveline all existing documentation. The fee is made up of an amendment fee of £15 per person together with all additional charges of whatever sort imposed by the suppliers providing the component parts of your holiday arrangements. It may be for example, that the air carrier will require payment of cancellation charges and payment of the cost of a replacement ticket.

6. If You Cancel Your Holiday

You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent on your behalf must be received at our offices. The time of cancellation is taken as the date written notice is received by Driveline. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in clause 7. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling. (Excluding insurance premiums and amendment charges which are non-refundable in the event of your cancellation.)

Please note:

i) Certain travel arrangements (e.g. Eurostar tickets) cannot be changed after a reservation has been made. 100% charges apply for cancellations of these tickets.
ii) If you cancel a booking after your tickets have been issued, you must repay us the full amount of all costs we have incurred on your behalf. This may include the full cost of the ticket. i.e. If your tickets have been issued, no changes or refunds are permitted. 100% charges apply.
iii) If you cancel a “promotional” booking i.e. involving any special offer and/or promotion offered by us which is not advertised in our brochure (including but not limited to any special flight inclusive or any special Eurostar offers) at any time after that booking has been confirmed a 100% cancellation charge will be payable. Please check at time of booking which cancellation charge will apply.

Before refunds can be processed we will require unused documentation to be returned to Driveline. Driveline cannot be held responsible for lost or stolen tickets.

Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

7. If We Change or Cancel Your Holiday

It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. However, we will not cancel your travel arrangements less than 12 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause.

Other examples of minor changes include alteration of your outward/return journey by less than 12 hours (6 hours if your booking is for 4 nights or less), changes to aircraft type, change of accommodation to another of the same standard, the withdrawal of a facility, the late opening or closure of an advertised swimming pool or restaurant.

If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:

IF WE MAKE A MAJOR CHANGE, OR CANCEL YOUR HOLIDAY

IF YOU CANCEL YOUR HOLIDAY

The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

Force Majeure:
This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions.

8. If You Have a Complaint

If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our resort representative immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at Driveline Europe Ltd, 5 Brewers Yard, Ivel Road, Shefford, SG17 5GY giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.

It is strongly suggested that you communicate any complaint to the supplier of the services in question as well as to our representative without delay and complete a report form whilst in resort.

If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

9. What Happens To Complaints

Disputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to arbitration, if the customer so wishes, under a special Scheme arranged by the Association of British Travel Agents, and administered independently by the Chartered Institute of Arbitrators.

The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com).

The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element.

The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement.

For injury and illness claims, you may like to use the ABTA / Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires your tour operator to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com.

10. Our Liability to You

(i) We accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described on this website. If any part of your travel arrangements are not provided as promised, due to the fault of our employees, agents or suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. Subject to paragraphs (ii) and (iii) below our liability in all cases shall be limited to a maximum of twice the price of your travel arrangements (excluding Insurance premiums and any amendment charges).

(ii) We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, our suppliers and sub-contractors, whilst acting within the scope of, or in the course of their employment in the provision of your travel arrangements. We will accordingly pay to you such damages as might have been awarded in such circumstances under English Law or the law you have chosen under clause 1 above and subject to clause (iii) below.

(iii) The amount of compensation to which you are entitled will be limited by the contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and The Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury or loss of or damage to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these conventions. You can ask for copies of the transport companies' contractual terms, or the international conventions, from our offices (Driveline Europe Ltd, 5 Brewers Yard, Ivel Road, Shefford, SG17 5GY).

11. Personal Injury Unconnected With Your Booked Travel Arrangements

If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements or an excursion arranged through us, we shall at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs, benefits received under any relevant insurance policy to ourselves. We limit the cost of our assistance to you or any member of your party to £5,000.